Director of Aquatics

Description

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest’s ordinary day into an extraordinary day ✨
• Love where they work ✨
• Be appreciated for what they bring to a team ✨
• Learn and grow with a company who truly values it’s people ✨

Timber Ridge Lodge and Waterpark is now hiring team members with fantastic benefits!

Benefits:

• Flexible scheduling
• Gym Membership at $16 per paycheck
• Hotel room discounts as low as $49 per night
• Free meals every shift made by our talented culinary team
• Paid vacation days
• Golf, Ski, & Spa discounts
• Advancement opportunities across the property and US
• Friendly & fun work atmosphere- Negativity & drama are not welcome here
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

• Direct and delegate all aspects of administrative duties related to staff and park operations including:
• Recruit, interview, hire, and train all Waterpark team members.
• Scheduling of all Waterpark employees.
• Submit time card edits and submit to payroll in a timely fashion.
• Track all attendance documentation and submit to Human Resources.
• Disciplinary action as needed.
• Coach, mentor Waterpark associates on a daily basis, enforce
• Maintain training records of all certifications for various positions.
• Monitor all equipment within the areas of responsibility and work closely with Engineering department and outside vendors to ensure timely and proper maintenance of all equipment.
• Coordinate with proper authorities all appropriate records to facilitate the preparation of local, state, and federal reports, including all safety checks and reports.
• Oversee the safety and sanitation of the waterpark and ensure compliance to all local, state, and federal laws.
• Daily payroll responsibilities for all associates within areas of responsibility. Perform Manager on Duty shifts as assigned.
• Promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the by the Marcus Corporation, Grand Geneva and the Timber Ridge Lodge.
• Oversee in maintaining the Waterpark as related to orderliness, cleanliness, and safety.
• Administrate and ensure enforcement of all Waterpark’s Rules and Regulations.
• Implement and update the Emergency Action Plans and schedule emergency practice drills.
• Cover MOD shifts weekly as required
• Coordinate with operations contractor all water quality concerns including, but not limited to testing water, recording test results, addition of chemicals, and customer comments.
• Coordinate and communicate the closing of the Waterpark due to unforeseen circumstances such as broken glass, fecal contamination and water clarity.
• Attend workshops/meetings held for the purpose of enhancing the operation of the Aquatic Center and/or hotel.
• Assume responsibility for community relations, including communication with staff, other hotel departments, guests, and visitors.
• Administer and coordinates emergency first aid as necessary.
• Provides surveillance of swimmers and guests during park hours and special events.
• Responds to emergency situation.
• Responsible for an on-going evaluation of lifeguard staff through VAT, observations and scenario training.
• Handles and communicates daily with guests on a one-on-one basis in a professional, courteous manner.
• Coordinates reports and information regarding accidents involving guests and water related activities.
• Discuss staff, training programs, recommendations and employees with management.
• Performs other duties as assigned and assists other departments as needed.

• Bachelor's degree in recreation, business administration or closely related field, or equivalent experience.
• Exceptional verbal and written communications.
• Minimum of 5 years of experience in a position of supervising 30+ aquatic team members.
• Thorough knowledge of Waterpark Management including the following:
• Knowledge of and Certification in Aquatics.
• Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) Certification or ability to obtain within 6 months of hire.
• Lifeguard Instructor, American Red Cross or Ellis & Associates Lifeguard Instructor License.
• American Red Cross Lifeguard Certification.
• Extensive knowledge of local fire codes and water regulations
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Park when treated as public space under the fire codes.
• Thorough knowledge of hotel and meeting related services available to clients.
• Considerable skill to compose professional documents such as memos, proposals and safety related documents.
• Considerable ability to read the English language sufficient to effectively analyze reports, forms, memos, in-house and third party correspondence.
• Must be able to work in a fast paced environment.
• Punctuality and regular reliable attendance.
• Must have a professional appearance and maintain grooming standards.
• Must be willing to work nights, weekends and holidays as the Waterpark is open 360 days a year. Most hours will be evenings and weekends, but candidate must be willing to work a variable schedule to ensure proper operation of the facility.