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Room Service Expeditor

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Property Name: Grand Geneva Resort
Location: Lake Geneva, WI, United States
Date Posted:
Requisition #: 240000FB
Salary Estimate: $10.40 per hour plus tips

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If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of an In Room Dining Expeditor to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Our Team is looking for People Pleasing individuals who want to do the following:

·       Turn our guest’s ordinary day into an extraordinary day

·       Love where they work

·       Be appreciated for what they bring to a team

·       Learn and grow with a company who truly values it’s people

What’s in it for you?

  • Flexible Scheduling
  • Free meals every shift made by our talented culinary team
  • Paid time off
  • Golf, Ski, Restaurant & Spa discounts
  • Hotel room discounts as low as $49 per night
  • WELL Spa Gym membership for $16 per paycheck
  • Advancement opportunities across the property and US
  • Friendly work atmosphere
  • Holiday, jury duty, & bereavement pay
  • Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
  • Recognition programs (aka get paid to celebrate)

About the role

All calls on deck! Be a part of positive experiences for guests by answering phone calls, taking and executing orders efficiently, and assisting with reservations.

What will you be doing?

·       Learning all menu items in all food and beverage outlets and the proper garnishment to be executed with proper plate set-up.

  • Field all In-Room Dining phone calls which means, answering the phone, taking the guest’s order, quoting the delivery time, and answering any questions regarding the menus or the restaurants.
  • Answer all Restaurant Reservation phone calls.
  • Perform the expedition of all food from the kitchen, presenting it in a table ready fashion.
  • Deliver menu items, condiments, side dishes, and any other Guest/Staff requests with a sense of urgency.
  • Greets Guests when present using the 15/5 rule as much as possible.
  • Assist the guests in making reservations and answering questions about the outlets.
  • Performs general cleaning tasks, using standard cleaning products as assigned by your supervisor to adhere to health standards.
  • Deploy servers where necessary to ensure tasks are completed quickly and accurately.
  • Performs other duties and responsibilities as requested by a Guest and/or supervisor.

What do you bring to the role?

·       Must have basic knowledge of food deliverance.

·       Ability to read, sufficient to understand menus and dining tickets.

·       Ability to remember menu specifics including proper plate ware set-up and garnishment.

·       Ability to transport trays weighing up to 40 lbs. through a crowded room on a continuous basis throughout shift.

·       Maintain a positive attitude throughout shift.

·       Work as a team player.

·       Ability to remain motivated during busy and slow periods within shift.

·       Must have fast ability to move throughout multiple tasks with exceptional execution.

·       Ability to obtain any government required license or certificate. TIPS, Food Handler Permit and Alcohol Permit preferred.

·       Ability to work a flexible schedule including days, nights, weekends and holidays.


WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.