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Banquet Supervisor 2nd Shift Full-Time , The Pfister Hotel

Property Name: Pfister Hotel
Location: Milwaukee, WI, United States
Date Posted:
Requisition #: 240000B9

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Job Description

JOB TITLE:  Banquet Supervisor 

SUPERVISOR: Banquet Manager 

UPDATED:  July, 2021

POSITION PURPOSE: The Banquet Supervisor oversees all aspects of a banquet or event, including set-up, food presentation, Beverage service,
And cleanup while focusing on detail and quality presentation and customer service. Banquet supervisors are also responsible for training and coaching of the banquet staff.

• Approaches all encounters with guests and colleagues in a friendly, service-oriented manner
• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
• Remains alert of complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction
• Coordinates with other departments to arrange for the delivery of requested services.
• Maintains constant contact with kitchen staff to ensure complete effective communication between foods Production and food service
• Ensures all functions are set and staff is prepared and organized before required time on BEO
• Inspects table place settings, including table linen, china, glass, silverware and condiments for correct Placement and ensures that each element is clean, undamaged and attractive
• Ensures proper setting of buffet tables and other food service tables
• Arranges for and ensures proper sequence of service for each event
• Supervises clearing and post function cleanup and garbage removal
• Maintains clean and orderly back areas, pre-function areas and storage areas
• Assures that all china, glassware, silverware, linen, etc are returned to their proper location after each event
• Supervises the handling, storage, and security of all catering service equipment and decor
• Assists with staff training programs
• Conducts regular staff meetings to build rapport and ensures colleagues are well informed
• Clearly projects the visions of the department and measures progress
• Attends weekly food and beverage meeting to continuously evaluate strategies and ideas for enhancement To benefit the guest experience.
• Reviews scheduling and labor needs to meet the guest’s needs as well as maximize efficiency
• Work with the Banquet Manager to ensure appropriate inventories are stocked including food and beverage and non-food and beverage items used for Food and Beverage events.
• Work with the Event/Sales Manager(s) to ensure quality and accuracy of set-ups within all catering rooms.
• Become familiar with the computer systems and technology currently in use in the various food and Beverage areas, and administration as it relates to food and beverage, from both a hardware and software perspective.


• Accurately prepares daily summary of events as required
• Attend meetings/trainings as required
• Accurately perform administrative tasks as required Qualifications
Knowledge, Skills and Ability Requirements:
• Familiar with inventory cost control and menu planning. Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+.
• Working knowledge of Point of Sale and timekeeping systems.
• Knowledge of food and beverage operation and preparation is required
• Cash handling abilities; basic math skills including significant number manipulation.
• Ability to work a variable work schedule (including evenings and weekends, as required), depending upon
    Event and business requirements.
• Must have a flexible schedule, be highly motivated and quality driven
• Detail oriented yet able to excel while multi-tasking
• Able to accept responsibility and lead by example
• Cash handling and computer skills
• Excellent communication skills
• Team player
Equal Opportunity Employer