Loss Prevention Security Officer

Description

POSITION PURPOSE:  To ensure our guests have a safe and comfortable stay by protecting them, our associates and our property. To help create an environment that keeps guests inspired and eager to return. 

This is a full-time hourly position that is eligible for benefits. Shifts will be Tuesday-Saturday from 4:30PM-1:00AM. 

ESSENTIAL FUNCTIONS:

·         Provide security coverage for the Hotel.

·         Regularly patrol lobby, property perimeter, guestroom floors and public areas.

·         Provide security coverage during all special events, preventing harm or injury to Hotel’s guests, associates and property.

·         Confer with Hotel leadership, engage with guests and associates and interrogate suspicious persons.

·         Proactively detect and investigate disturbances.

·         Respond to and investigate any potential complaints, theft, fighting, vandalism or accidents.

·         Complete investigations and incident reports for security incidents and forward reports to the appropriate Hotel leaders.

·         Complete incident reports regarding injured employees or guests on Hotel premises and forward reports to the appropriate Hotel leaders.

·         Proactively identify unsafe conditions and missing or inoperative safety equipment.

·         Warn and/or eject disruptive individuals from the premises and caution careless persons in order to avoid accident or injury.

·         Provide assistance to accident victims and complete related incident reports; contact emergency medical personnel, if necessary.

·         Respond to medical emergencies, if necessary. May be required to conduct CPR or administer first aid as the first to arrive upon the scene.

·         Respond to emergency alarms within the Hotel and investigate the probable cause. Notify the appropriate personnel of the status and conclusion of the investigation.

·         Notify team of presence of suspicious persons.

·         Respond to guest requests for assistance regarding operation of in-room safes.

·         Responsible for distribution and inventory of Hotel keys to authorized personnel.

·         Inspect employee packages upon entering and exiting the building, as needed and only as directed by Human Resources.

·         Additional duties as assigned by property leadership.

POSITION REQUIREMENTS:

·         High school graduate or equivalent

·         Must be able to clearly communicate with guests, visitors, management and co‑workers

·         Must be able to provide legible written communication and direction

·         One year of related experience and/or training or equivalent combination of education and experience.

·         Some training in hospitality industry is preferred.

·         Ability to apply common sense understanding to carry out simple one- or two-step instructions.