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Front Desk Associate

Property Name: Hyatt Regency Coralville
Location: Coralville, IA, United States
Date Posted:
Requisition #: 23000317

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Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center, giving guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. Managed by Marcus Hotels & Resorts, we adhere to our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates.

Purpose of the Position: Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay. 

At the Hyatt Regency Coralville, we offer the following benefits & perks, including, but not limited to:

·         Competitive and robust Compensation Package

·         Matching 401k & Profit Sharing Options

·         Insurance benefits after 30 days of full-time employment

·         Flexible schedule and emphasis on work/life balance

·         Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties

·         Free Marcus Theaters movie tickets

·         Free & Discounted Meals/Starbucks

·         Free Parking

As our Front Desk Agent, you would:

  • Check guest in and out of room(s).
  • Provide accurate and appropriate information to guests and customers.
  • Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs.
  • Respond to guest requests and handle guest issues or reports complaints to management.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity.
  • Promptly answer telephone in professional and clear manner.  Input all information into computers to communicate guest requests and complaints.
  • Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Answer guest questions regarding area or hotel, outlet information and services.
  • Greet and welcome guest as they arrive to the hotel.
  • Assist with luggage storage as necessary.
  • Maintain cash handling accuracy including responsibility for House Bank.
  • Maintain cleanliness, sanitation, and personal hygiene.
  • Perform other duties as assigned.

We are looking for our next amazing property leader, who will have:

  • Excellent customer service skills and communication.
  • A positive and can-do attitude, always coming from a place of YES!
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergencies.
  • High school diploma or equivalent required.

 We will verify through E-Verify the identity and employment eligibility of all persons hired.

Marcus Hotels & Resorts is an Equal Opportunity Employer.