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Restaurant Host/Hostess - Watermill Kitchen + Bar

Property Name: Hyatt Regency Coralville
Location: Coralville, IA, United States
Date Posted:
Requisition #: 2300031C

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Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center, giving guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. Managed by Marcus Hotels & Resorts, we adhere to our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates.

Purpose of the Position: Greeting and escorting guests to tables in the restaurant maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.       

At the Hyatt Regency Coralville, we offer the following benefits & perks, including, but not limited to: 

  • Competitive and robust Compensation Package

·         Matching 401k & Profit Sharing Options

·         Insurance benefits after 30 days of full-time employment

·         Flexible schedule and emphasis on work/life balance

·         Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties

·         Free Marcus Theaters movie tickets

·         Free & Discounted Meals/Starbucks

·         Free Parking

 As our Restaurant Host or Hostess, you would:

  • Meet and greet guests as they arrive, gather information such as name, check guest’s reservations or log them in as set up.  Ensure even distribution of tables for each server.
  • Politely take guests to table, hand them menus, wine list, and inform them who their server will be, inform them of specials and leave with a courteous greeting.     
  • Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
  • Assists wait staff and bus staff as needed.
  • Assist with all to-go orders.
  • Participate in setting up of dining room and buffets.
  • Act as a cashier for Dining Room.
  • Process cash/checks payments.
  • Answer phones and maintain voicemail.
  • Responsible for coat check.
  • Thank all guests graciously and invite them to return.
  • Assist with banquet event orders for private functions.
  • Maintain restroom facilities at beginning and throughout shift.
  • Sweep outdoor steps and vacuum carpets.
  • Brush away cobwebs and insects at front door.
  • Maintain cleanliness, sanitation, and personal hygiene.
  • Perform other duties as assigned.

 We are looking for our next amazing associate, who will have:

  • Ability to read, speak, and write the English language, to fully comprehend guest requests, memos, and reservations.
  • Ability to remember, recite, and promote a variety of menu items.
  • Ability to move through a crowded room to seat guests.
  • Relay important reservation requests to servers.
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.  This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
  • No prior experience required.  Prior hospitality experience preferred.
  • Ability to multi-task and self-motivate during slow periods.
  • Ability to work POS system.
  • Computerized Reservation System handling.
  • Ability to multi-task and self-motivate during slow periods.
  • Flexible schedule preferred.
  • Good speaking voice and ability to maintain composure during stressful situations.
  • Ability to interact with adults and children in a professional manner.
  • Cash handling experience preferred.
  • Ability to direct guests to events throughout the hotel.
  • Maintain a clean environment and ensure area is always organized.
  • Clean all menus before, during and after shift.

We will verify through E-Verify the identity and employment eligibility of all persons hired.

Marcus Hotels & Resorts is an Equal Opportunity Employer.