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Assistant Director of Housekeeping

Property Name: Pfister Hotel
Location: Milwaukee, WI, United States
Date Posted:
Requisition #: 240000VT

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As the Assistant Director of Housekeeping, you will provide dynamic leadership and assist with the management of the Housekeeping Department ensuring that our guest rooms, public areas and employee areas meet the highest standards of cleanliness. You will assist with directing all aspects of housekeeping services including but not limited to operations, staffing and training.


Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style.  The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.


What you will be doing:

  • Assist with analysis of departmental issues and recommends courses of action to improve and/or enhance the overall department.
  • Assist with controlling of inventory and payroll expenses as well as P&L analysis.
  • Ensure that all standards of cleanliness and maintenance are consistently met throughout the department by all associates.
  • Provide Supervision of assigned Housekeeping associates and areas to ensure job duties are completed.
  • Assist with the daily operation of the Housekeeping department and acts as manager on duty for the department as applicable.
  • Counsel associates to include completion and administering of written performance appraisals.
  • Provide training to all Housekeeping staff as applicable.
  • Inspect and grade work performance of associates to ensure standards are being met.
  • Represent the hotel with professionalism and decorum.
  • Perform other duties and special projects as assigned.


What we are looking for:

  • Previous housekeeping supervisory or management experience, with thorough knowledge of all housekeeping procedures.
  • High School Diploma required, advanced degree in hospitality related field preferred.
  • Supervisory skills, with the ability to successfully develop and retain a quality staff and maintain harmonious associate relations.
  • Good interpersonal skills and verbal communication skills.
  • Complete knowledge on operations of all cleaning equipment and material, including vacuum cleaners, push carts and normal cleaning chemicals.



  • A free, well-balanced meal every shift
  • Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
  • Discounts at Marcus Hotels & Resorts restaurants, golfing, skiing and spa
  • Discounted parking
  • Paid time off
  • Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match


The Pfister Hotel is an equal opportunity employer.


Who we are:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.


Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.


The Pfister Hotel is an equal opportunity employer.