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Aria Host(ess) Full-time

Property Name: Saint Kate The Arts Hotel
Location: Milwaukee, WI, United States
Date Posted:
Requisition #: 2400012D

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Description

POSITION PURPOSE: As a host/ess, you play the critical role of setting the tone for our guests as you lead them to their table for a delectable meal. Immerse yourself in the global vibes and introduce our guests to an unforgettable dining experience.

 

ESSENTIAL FUNCTIONS:

1.         Meet and greet guests as they arrive, check guests as they arrive, check guest’s reservations, or log them as set up.

2.         Answer phones and maintain voicemail.

3.                  Take guests to table, hand them menus, wine lists, and inform them of who their server is and leave with a courteous greeting.

4.                  Maintain condition and cleanliness of work area.

5.                  Receive, record, and make any necessary arrangements for reservations and functions in the restaurant.

6.                  Assist wait staff and bus staff as needed.

7.                  Responsible for coat check.

8.                  Assist with BEO's for private functions.

9.                  Validate parking for guests.

10.              Maintain restroom facilities.

11.              Perform other duties as assigned.

 

POSITION REQUIREMENTS:

1.         Ability to read the English language, to fully comprehend guest requests, memos, and reservations.

2.         Ability to remember, recite, and promote the variety of menu items.

3.                  Ability to move through a crowded room to seat guests.

4.                  Relay important reservation requests to servers.

5.                  Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.  This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

6.                  Open table computer handling.

7.                  Cash handling experience preferred.

8.                  Ability to multi-task and self motivate during slow periods.

9.                  Flexible schedule preferred.

10.              No prior experience required.  Prior hospitality experience preferred.

11.              Good speaking voice and ability to maintain composure during stressful situations.

12.              Knowledge of proper etiquette.

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