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Housing Coordinator

Property Name: Grand Geneva Resort
Location: Lake Geneva, WI, United States
Date Posted:
Requisition #: 2400012W

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POSITION -            Housing Coordinator

Department -          Geneva Human Resources

Division -                 Hotels & Resorts



The Housing Administrator will provide administrative support to the Housing Manager and The Commons at Grand Geneva Housing, greet and direct housing occupants and answer and respond to calls and emails, prepare statistical reports, correspondence, handle information requests, ensure cleanliness of The commons at Grand Geneva, enforce polices, and maintain property and daily operations. This position also includes basic HR functions and support.


 Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Respond to telephone, email, walk-in and website contact form inquiries from existing community members, prospective occupants or current occupants, management, vendors, and other constituents.
  • Assist with coordinating housing activities and operations to secure efficiency and compliance with company policies.
  • Manage agendas/check-ins/appointments etc.
  • Manage phone calls and correspondence (e-mail, letters, packages etc.)
  • Support budgeting and bookkeeping procedures.
  • Create and update records and databases with personnel, financial and other data.
  • Track stocks of office supplies/housing supplies and place orders when necessary
  • Submit timely reports and prepare presentations/proposals as assigned.
  • Managing incoming students & occupants, ensuring they know the policies & contract within the commons at Grand Geneva.
  • Organizing occupants mail- following mail/ package handout procedure.
  • Completing daily cleanliness checks, ensuring common areas of the commons at Grand Geneva are up to standard. Working with housekeeping team to ensure standards are consistent.
  • Assist with ensuring housing equipment is in working order, including laundry room, kitchen, and bathrooms.
  • Reporting when property damage is found and ensuring it is communicated.
  • Assist in organizing and participating in local community events.
  • Assist colleagues whenever necessary.



  • Must be able to write, read, and speak English as a first language.  Bi-lingual skills are helpful but not required.
  • Requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Requires knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Knowledge of principles and processes for providing customers and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Manage one's own time and the time of others.
  • Detail oriented and thorough in completing work tasks.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues that arise.
  • Ability to think clearly, analyze and resolve problems exercising good judgment.
  • Make independent decisions while maintaining strong ethical standards consistent with company policy, rules and the ability to maintain confidential information.
  • Must be able to work well in an unsupervised setting.
  • Must maintain composure and objectivity while under pressure.
  • Organizational skills with strong attention to detail

Supervisory Responsibility

  • Ensuring occupants are within policy & enforcing property policies

Work Environment

This job operates in an office environment, with moderate noise levels.

Physical Demands
The Associate is required to constantly stand, walk, climb, balance, stoop, kneel and crouch. Constantly required reach and grasp. The Associate must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Position Type and Expected Hours of Work
Evenings, holidays, and weekends.

Preferred Education and Experience
High school diploma or equivalent is required.

Minimum 2 years of administrative, clerical, or executive assistant experience in a corporate, hotel, resort, or business setting.

Experience in the hotel/resort industry is helpful but not required.

Previous Human Resources experience is preferred but not required.

Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Associate for this job. Duties, responsibilities and activities may change at any time with or without notice.