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Catering Sales Manager

Property Name: Grand Geneva Resort
Location: Lake Geneva, WI, United States
Date Posted:
Requisition #: 24000163

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If you desire to put your years of leadership skills and experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of a Catering Sales Manager to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

The Grand Geneva Resort is part of Milwaukee based Marcus Hotels & Resorts. A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Our Team is looking for People Pleasing individuals who want to do the following:

·       Turn our guest’s ordinary day into an extraordinary day

·       Love where they work

·       Be appreciated for what they bring to a team

·       Learn and grow with a company who truly values it’s people

What’s in it for you?

  • Flexible Scheduling
  • Free meals every shift made by our talented culinary team
  • Paid time off
  • Golf, Ski, Restaurant & Spa discounts
  • Hotel room discounts as low as $49 per night
  • WELL Spa Gym membership for $16 per paycheck
  • Advancement opportunities across the property and US
  • Friendly work atmosphere
  • Holiday, jury duty, & bereavement pay
  • Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
  • Recognition programs (aka get paid to celebrate)

About the role

Join our Grand team as a Catering Sales Manager: responsible for soliciting new catering accounts, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals.

What will you be doing?

·       Manages the sales efforts for the property including weddings and social catering.

·       Driven individual focused on achieving both team and individual success through the delivery of exceptional customer service

·       Provides customer intelligence in evaluating the market trends that may lead to changes in strategy to meet or exceed client expectations.

·       Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.

·       Responds to incoming catering opportunities for the resort.

·       Work with other departments within the hotel to provide quality service to customers.

·       Attend community/social events, industry meetings including joining local/national organizations.

·       Develops and sells creative catered events

·       Works with Culinary and Events team in the development of menus that drive sales.

·       Knowledge of the wedding industry, current market trends and economic factors

·       Provides detailed communication and internal tracking while working through the sales process with customer from the proposal process to contracting.

·       Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue

·       Interacts effectively with customers both external and internal to ensure team success

·       Develop/maintain knowledge of market trends, competition and customers.

·       Required to maintain high personal guest contact via telephone and in-person. 

·       Ensure guest satisfaction by timely follow up correspondence.

·       Maintain a high level of professional appearance, demeanor and image of self and hotel.

·       Support and monitor cleanliness and safety issues when touring the hotel.

·       Knowledge industry operating systems (Delphi FDC , Wedding Wire, The Knot)

·       To be familiar with hotel banquet capacities, along with banquet, restaurant, front desk, and housekeeping procedures to sell and service accurately.

·       To achieve quarterly booking goals.

·       Meet or exceed weekly sales goals for telephone solicitation, site inspections, luncheons, and personal call.

·       Delivers exemplary customer service to drive client/group satisfaction and loyalty by assisting the customer and monitoring their satisfaction prior and during their event

What do you bring to the role?

·       Previous sales experience for both corporate and social markets, including weddings, preferred.

·       Minimum 2-3 years of previous catering sales experience

  • Requires good communication skills, both verbal and written.
  • Excellent inter-personal and sales related experience.
  • Exceptional organizational skills.

·       Excellent communication skills, both written and verbal.

·       Ability to prioritize and meet deadlines in a timely manner.

·       Professional demeanor

·       Knowledge of food and beverage menus, food preparation and presentation.

  • Ability to act independently with minimal or no supervision.

·       Experience in proactive selling.

·       Working knowledge of banquets and other food & beverage operations.

·       Experience in Chicago and Milwaukee markets preferred.

·       Degree in hotel/restaurant/hospitality/event planning preferred but not required.

·       Ability to think creatively and strategically.

·       May be required to work varying schedules to reflect the business needs of the hotel.


WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.