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Assistant Front Office Manager

Property Name: Kimpton Hotel Monaco Pttsbrg
Location: Pittsburgh, PA, United States
Date Posted:
Requisition #: 24000165

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Description

What You'll Do

Responsible for providing quality guest service within the guidelines specified by hotel management. Assist in leading all Front Office operations by setting and maintaining a high level of guest service. Provide support for the line staff, scheduling, and training of Front Office employees.

Some of your responsibilities include:

  • Supervise all duties performed by the team.
  • Create and post all employee schedules in a timely manner.
  • Coach, counsel, and discipline employees when necessary, using correct documentation and techniques.
  • Ensure that all employees are posted at their stations on time, and that they complete their essential duties before their departure.
  • Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts).
  • Train and monitor all service levels provided by employees to guests and other fellow employees.
  • Meet or exceed levels of service required by the Mystery Shopper Survey.
  • Maintain all operational supplies, make sure expenses and labor costs are meeting budgeted requirements.
  • Ensure all employees follow cash and credit handling procedures.
  • Accountable for the "guest ledger" and its proper daily maintenance.

What You Bring

  • 1 year of supervisory experience in hospitality or similar industry.
  • Bachelor's Degree is preferred.
  • Ability to diplomatically deal with difficult situations and people, while exhibiting a constant level of integrity.
  • Ability to verbally communicate effectively and professionally.
  • Experience using Opera and Microsoft Office Suite.
  • Flexible schedule, able to work evenings, weekends, and holidays when needed.

Be Yourself. Lead Yourself. Make it Count.

We are People Pleasing People.

Marcus Hotels & Resorts is an Equal Opportunity Employer.

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