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Human Resources Director

Property Name: Pfister Hotel
Location: Milwaukee, WI, United States
Date Posted:
Requisition #: 2400018R

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The Pfister Hotel is excited to welcome a strong leader to support the human capital needs of our iconic property located in Milwaukee, Wisconsin. As the Director of Human Resources, you will report to the Hotel’s Managing Director and directly oversee Human Resource services provided to The Pfister Hotel, Mason Street Grill, and Wisconsin Hospitality Linen Service, in total approximately 400 associates. This role serves as a key member of our Executive Committee, ensuring your voice is heard at the highest level.
Step into history at The Pfister Hotel, a Milwaukee landmark since 1893 and a proud member of the Marcus Hotels & Resorts’ portfolio. We're not just any hotel; we're the epitome of excellence in Milwaukee and the entire Midwest. With 130 years of tradition, we're known for our impeccable style and unrivaled service, recognized by receiving the prestigious AAA Four Diamond status for an incredible 47 years, Only 11 properties in all of North America can boast this achievement. 
What will you be doing?
  • Oversee all areas of Human Resources administration. This includes but is not limited to associate relations, recruiting and onboarding, training and development, benefit administration, leave of absence, workers compensation, policy compliance, union relations, culture building, and community involvement.
  • Directly oversee the Human Resources staff, which consists of a Human Resources Coordinator, Talent Acquisition Manager, and Assistant Director of Human Resources.
  • Lead labor relationships with three (3) unions that includes but is not limited to contract negotiations, contract compliance, contract training, and grievances.
  • Provide guidance on associate relations issues such as investigations, coaching/counseling, and policy enforcement.
  • Recommend, evaluate and participate in training and development programs, as well as remain current with industry trends in order to make necessary enhancements.
  • Facilitate annual goal setting, performance reviews, salary increases, and bonus payouts for all eligible associates.
  • Develop annual budgets for salaried labor and HR operating expenses. Ensure expenses are forecasted correctly on a monthly basis.
  • Act as a member of the Executive Committee. Understand how to best support operational departments by working closely with your peers.
  • Serve as a strategic partner who helps develops high potential leaders and advocates for their progression.
  • Champion associate recognition and service excellence programs such as employee of the month, celebrating positive guest surveys, encouraging cross-departmental appreciation, and continuing to elevate service standards.
  • Ensure communication of and compliance with all policies, standards and practices, as well as federal, state and local legislation pertaining to employment law.
  • Provide Human Resources generalist oversight related to compensation practices, benefit plans and administration, leave of absence administration, workers compensation administration, as well as safety and security compliance.
What should you bring to the role?
  • Bachelor's Degree or equivalent in a related field
  • 10 plus years of total HR experience, including responsibility for talent acquisition, associate relations, training and development, benefits administration, etc.
  • 5 years or more of proven HR leadership experience, preferably in a hotel, resort or hospitality setting
  • Strong interpersonal skills to interact positively with all levels of the organization
  • Budget management experience highly preferred
  • Familiarity with PeopleSoft (HRIS) and/or Taleo Enterprise (ATS) helpful
What’s in it for you?
  • Medical, dental, vision and life insurance offered after one month
  • Company paid life insurance up to 1x annual salary
  • Voluntary benefits such as pet insurance, accident insurance, and identify left insurance
  • Participation in a matching 401k after one month – 100% match of first 3% contributed; 50% match of  next 2% contributed with contributions occurring bi-weekly
  • Annual bonus incentive based on personal and overall property performance
  • A generous Paid Time Off (PTO) accrual program
  • Discounted hotel rates for associates and the friends/families of associates
  • Discounts on all dinning, golfing, skiing, and spa locations within Marcus Hotels & Resorts
  • Free downtown parking
  • Free dry cleaning services for professional attire 
Who we are:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Pfister is an Equal Opportunity Employer