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Hotel General Manager

Property Name: AC Chicago
Location: Chicago, IL, United States
Date Posted:
Requisition #: 240001BR

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We're on the lookout for a dynamic, driven individual to step into the role of General Manager at the vibrant AC Hotel by Marriott Downtown Chicago. As a pioneer in Marriott’s launch of the AC Hotel brand in America, this exceptional destination, located just a stone's throw from the iconic Magnificent Mile, boasts 224 rooms and a track record of service excellence. Part of Milwaukee based Marcus Hotels & Resorts, this opportunity not only promises to guide the future triumphs of the AC Hotel Chicago, but also provides a pathway for personal career success and advancement within our esteemed company.

Interested candidates should possess a results-focused attitude and record of accomplishment in delivering exceptional experiences and operational excellence. Success in this role will be determined by consistently achieving all financial targets, and caring for our most important asset, our associates. Additional measures of one’s success will include the property’s continued prominence in the community, guest service scores and associate opinion survey results.


What you will be doing:

  • Ensure achievement of the property vision through well thought-out strategies, appropriate planning, and actions.
  • Create and maintain a customer-focused operation which excels in providing superior guest service and satisfaction.
  • Ensure the hotel and its staff actively engage in and support the community to include the GM’s involvement as a leader on committees, boards and/or other civic organizations.
  • Consistently deliver accurate forecasting and timely adjustments as required in staffing and other cost centers to ensure profit integrity.
  • Initiate new programs and revenue generating opportunities in response to evolving market conditions, ownership requests, and/or other factors.
  • Actively participate in sales presentations, property tours, and customer meetings to ensure your team consistently exceeds client expectations.
  • Closely monitor the recruitment, development, mentorship, and performance management of associates.
  • Act as role model of the culture to include effectively defining and integrating culture initiatives into hotel operations.
  • Inspire and direct the creation of appropriate programming and initiatives to drive operational and service excellence.
  • Oversee associate relations and provide leadership for all staff members.
  • Overall financial oversight and support of the accounting function.
  • Manage by “walking the hotel” and inspecting guest rooms, public areas, back of house, kitchens, outlets, spa facilities and outside of the property to ensure it maintains a high level of cleanliness and an overall first-class appearance.
  • Investigate and ensure corrective actions are in place for all deficiencies found via internal/external audits, property walkthroughs, safety inspections, guest or associate complaints, associate opinion surveys, etc.
  • Other duties as assigned.


What we are looking for:

  • Team-oriented and people-centric
  • Bachelor’s degree or equivalent background preferred
  • Urban experience (particularly within the downtown Chicago market) preferred
  • Exceptional attention to detail
  • Proven history of associate engagement, development and success
  • Strategic thinker as it relates to business leadership and revenue management
  • Proven track record as a brand and industry ambassador within ones market and community
  • Proficient at continuously gathering/analyzing competitive market intelligence
  • Capable of clearly communicating goals and objectives as well as inspiring hotel associates and leadership team to achieve those goals
  • Strong results orientation, i.e., delivering both timely and quality outcomes
  • Ability to develop annual business plans/budgets and effectively drive and monitor performance against said plans/budgets
  • Strong financial acumen and understanding of P&L statements, property financials, forecasts, capital expenditure requests, etc.
  • Honest, trustworthy, discreet and careful with confidential information
  • Excellent verbal and written communication skills
  • Entrepreneurial savvy with an ability to drive creativity and innovation in others
  • Ability to read, write and speak English at a native level


What is in it for you?

  • Medical, dental, vision and life insurance offered after one month
  • Participation in a matching 401k after one month
  • Potential for annual incentives based on property and personal performance
  • A generous Paid Time Off (PTO) program
  • Standard Hotel Executive privileges
  • Discounts at Marcus Hotels & Resorts & Marriott worldwide locations
  • Marriott branded training and development
  • Opportunity to learn, grow and transfer within Marcus Hotels & Resorts


Who We Are

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The AC Hotel Chicago and Marcus Hotels & Resorts are Equal Opportunity Employers