Food and Beverage Supervisor

Description

POSITION PURPOSE:  Responsible for assisting the Director of Outlets in overseeing Food and Beverage areas such as the Cosmos Restaurant, Apothecary and In Room Dining. Will have the ability to perform all dining room positions including Server, Bartender and Host.           

ESSENTIAL FUNCTIONS:

1. Ability to perform all dining room positions including server, server assistant, and host.
2. Open and close restaurant.  Supervise staff in absence of Food & Beverage Manager.
3. Assist with on-going training to ensure standards are being met.
4. Oversee operation of Room Service and assist other Food and Beverage areas as needed.
5. Interact positively with customers promoting hotel facilities and services.  Resolve problems to the satisfaction of involved parties. 
6. Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.  Verify temperature, judge appearance and taste of products and check preparation methods to determine quality.  Give guidance toward improvement and make necessary adjustments for consistency.
7. Maintain profitability of outlets to support hotel operations.  Control payroll and equipment costs.  Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies.
8. Utilize POS system to accurately charge customers, and ensure timeliness of food and beverage.  
9. Implementing and maintaining housekeeping, sanitation and cleanliness standards in all areas of the hotel.
10. Maintaining a high level of professional appearance, demeanor, ethics and self-image with yourself as well as subordinates.
11. Administering sales promotion programs and employee sales incentive programs.
12. Knowing the competition and keeping current with industry trends.
13. Directing and coordinating the activities of all assigned associates and departmental responsibilities in the restaurant.
14. Supporting hotel policies and procedures.
15. Maintain house bank.
16. Attends all required F&B Department and other meetings.
17. Perform other duties as assigned.

POSITION REQUIREMENTS:

1. Strong knowledge of Food & Beverage operations and preparation techniques. 
2. Mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statement. 
3. Ability to work entire shift standing and moving about in restaurants and kitchen areas.
4. Ability to read, write, and communicate effectively in English language, to understand internal documents, reports and to interact effectively with guests and employees. 
5. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve.
6. High school diploma required.  College degree or equal work experience required.
7. Position requires 2 years-previous Food & Beverage and supervisory experience, fine dining/steakhouse atmosphere preferred.
8. Additional language ability preferred.
9. Knowledge of Microsoft Word, Excel, PowerPoint helpful, Outlook, and POS systems.

For each position, we require a stable work history verified by a background check, a positive attitude, a willingness to be a team player, and the ability to work weekends and holidays.

Marcus Hotels & Resorts is an Equal Opportunity Employer.