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Housekeeping Manager

Property Name: Grand Geneva Resort
Location: Lake Geneva, WI, United States
Date Posted:
Requisition #: 240001NC

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If you desire to put your years of leadership skills and experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of a Housekeeping Manager to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

The Grand Geneva Resort is part of Milwaukee based Marcus Hotels & Resorts. A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Our Team is looking for People Pleasing individuals who want to do the following:

·       Turn our guest’s ordinary day into an extraordinary day

·       Love where they work

·       Be appreciated for what they bring to a team

·       Learn and grow with a company who truly values it’s people

What’s in it for you?

  • Flexible Scheduling
  • Free meals every shift made by our talented culinary team
  • Paid time off
  • Golf, Ski, Restaurant & Spa discounts
  • Hotel room discounts as low as $49 per night
  • WELL Spa Gym membership for $16 per paycheck
  • Advancement opportunities across the property and US
  • Friendly work atmosphere
  • Holiday, jury duty, & bereavement pay
  • Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
  • Recognition programs (aka get paid to celebrate)

About the role

Lead a grand team as a Housekeeping Manager: Assist with the direction, operational control and supervision for the Housekeeping Department as specified by management.

What will you be doing?


·       Responsible for all housekeeping employees and training of same as prescribed by the Director of Housekeeping.

·       To insure maintenance and cleanliness of all equipment assigned to the Housekeeping Department.

·       Be responsible for cleanliness, daily up-keep and inspection of assigned areas.

·       Supervise the proper storage, dilution and distribution of cleaning products and supplies as it applies to the Housekeeping Department.

·       Perform special tasks as directed by the Director of Housekeeping.

·       Communicate with the Director of Housekeeper on continuous basis regarding problems, planning, training implementation and control as it applies to the Housekeeping Department.

·       Check schedules and instruct all employees carefully so that they fully understand the assigned tasks, location of work area and equipment required to do the job.

·       Be sure all teams have adequate support from Housekeeping Supervisors.

·       Inform the Direct of Housekeeper of any special work to be completed that day and summarize day's activities at end of shift.

·       Responsible for control and supply flow for all linens as required by the Housekeeping Department.

·       Work in conjunction with Assistant Housekeepers and Floor Supervisors so that a full awareness of daily work is known. Advise of any special projects to be done that day.

·       Make visual inspection of elevators, stairwells, lobby areas, storage areas and equipment as it applies to the Housekeeping  Department to identify tasks requiring immediate action.

·       Report to the Director Housekeeper at the end of each day to summarize the day's activities.

·       Use computer effectively (especially Word Perfect and Lotus 1-2-3).

·       In conjunction with Director Housekeeper, revise policies and procedures as necessary; Responsible for daily productivity.

·       Hiring and disciplining employees as required; represent management at unemployment hearings, union grievances, arbitrations and discussions.

·       Be familiar with Osha regulations with regard to Hazcom training and Bloodborne pathogens; Perform other related duties as requested/assigned.

What do you bring to the role?


·       High School Diploma, college preferred.

·       Previous experienced preferred; Be mobile in all areas of the hotel

·       Climb stairs when necessary for inspections

·       Tolerate presence and/or use for chemicals, cleansers and solvents

·       Respond to or communicate via telephone, radio or beeper

·       Operate computer, typewriter and calculator; Respond to guest comments and requests

·       Must reach six (6) to eight (8) eight feet to tops of showers and closets; fully loaded cart on carpet requires a push/pull force for twenty-five (25) to thirty (30) pounds.

·       Communicate directly, telephonically/electronically and by transcription with guests, general public, management and staff in English.

·       Understand and comply with Policies and Procedures, Job Descriptions, daily memorandums, chemical labels and other instructions.

·       Ability to read, write and speak English; ability to establish and maintain an effective working relationship with management, staff and co-workers; pleasant personality, team-oriented and enjoy working with and assisting people; excellent communication skills; knowledge in room cleaning and shampooing. Must know how to schedule; exposure and familiarization with union contracts, Culinary and Back End Teamsters.


WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.