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Assistant Front Office Manager

Property Name: Platinum Hotel
Location: Las Vegas, NV, United States
Date Posted:
Requisition #: 240001OF

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Description

The purpose of this position is to administer Front Office policies, programs and practices, including planning, organizing, implementing, and coordinating. This position is part of a management team that is responsible for the day to day operations of the front of the house including guest transactions, bell services, night audit and loss prevention.

Essential Functions:

  • Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads.
  • Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.
  • Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
  • Ensure guest reservation policies, standards and procedures are met.
  • Ensure the effective resolution of any complaints/challenges.
  • Ensure loss prevention procedures are efficiently followed and any issues immediately resolved.
  • Ensure guest check-in/check-out procedures are efficiently followed and any issues are immediately resolved.

Qualifications and Physical/Mental Requirements

  • Minimum 21 years of age,
  • Proof of authorization/eligibility to work in the U.S. Minimum
  • 2 years hotel supervisory or management experience preferred
  • Knowledge and experience of the operation of a condo-hotel is preferred
  • Previous SMS Host preferred. Microsoft Office experience required.

The Platinum Hotel is an Equal Opportunity Employer.

#MHRE

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