Public Safety 2nd Shift Associate

Description

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee City Center is the perfect place for you! We are seeking a dedicated Public Safety Associate to join our dynamic team and contribute to the exceptional guest experience we're known for. As a Public Safety Associate, you play an integral part in creating an environment that is safe and comfortable for our guests and associates, as well as detecting any suspicious behavior and preventing vandalism, thefts or other unlawful behavior and deescalating conflict.

Connected to the newly expanded Baird Center, the Hilton Milwaukee City Center is Milwaukee’s largest hotel. Built in 1927 as the Schroeder Hotel, the Hilton Milwaukee offers 729 well-appointed guest rooms and over 34,000 square feet of meeting and event space. At the Hilton Milwaukee, we pride ourselves on continuous innovation through our approach to world-class service, upscale amenities, and superior style.

What you will be doing:

• Patrol premises on foot and maintain safety for guests and associates while protecting property and assets.
• Operate a dispatch center with responsibilities for key control, fire alarm monitoring, and closed circuit television monitoring, answering routine and emergency calls for service, and dispatching call for service.
• Perform proactive and professional security, safety, and loss prevention practices.
• Investigate situations and conditions and write reports as necessary. 
• Meet, greet, and assist guests and associates as needed in a professional and calm manner.  
• Witness cash drops and monitor cameras and perform lost and found functions.
• Transport guests in company vehicles to and from various locations, such as airports, local offices and entertainment venues.
• Assist in other areas as needed.

What we are looking for:

• Knowledge of security and law enforcement practices preferred.
• Must have a valid Driver's License and clean driving record.
• Prior hospitality, guest service and/or security experience preferred.
• Ability to establish and maintain an effective relationship with all department management, staff, personnel, and general public.
• Must be dependable and reliable.
• Excellent verbal and written communication skills.
• Must work well both independently and with others as a team player and under pressure. 
• Ability to work a flexible schedule including days, nights, weekends and holidays.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. 

The Hilton Milwaukee City Center is an equal opportunity employer.