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Pro Shop Supervisor

Property Name: Grand Geneva Resort
Location: Lake Geneva, WI, United States
Date Posted:
Requisition #: 240001Q2
Salary Estimate: $12.48

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If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of a Pro Shop Supervisor to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Our Team is looking for People Pleasing individuals who want to do the following:

·         Turn our guest’s ordinary day into an extraordinary day

·         Love where they work

·         Be appreciated for what they bring to a team

·         Learn and grow with a company who truly values it’s people

What’s in it for you?

  • Flexible Scheduling
  • Free meals every shift made by our talented culinary team
  • Paid time off
  • Golf, Ski, Restaurant & Spa discounts
  • Hotel room discounts as low as $49 per night
  • WELL Spa Gym membership for $16 per paycheck
  • Advancement opportunities across the property and US
  • Friendly work atmosphere
  • Holiday, jury duty, & bereavement pay
  • Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
  • Recognition programs (aka get paid to celebrate)

About the role

Train and supervise inside operation team members. Responsible for all duties of the inside operation position.

What will you be doing?

·         Oversee all inside operations included but not limited to answering phone enquiries, ringing in group outings, selling merchandise, and assisting other shop staff.

  • Monitor and fill out proper paperwork.
  • Monitor and process Membership paperwork.
  • Maintains a neat, clean, organized, safe work environment.
  • Take tee time reservations and check in golfers.
  • Sell gift certificates on the golf course for Event Hole.
  • Record cash taken in vs. dollar value given out in gift certificates.
  • Give weekly inventory and locker room supplies list to Head Professional.
  • Assist with spike changes and shoe shining.
  • Stock locker room supplies, maintain cleanliness and issue lockers for guests.
  • Issue rental shoes.
  • Monitor golf course and weather conditions through GPS and DTN Weather computer.
  • Handle cash, make change and balance an assigned house bank. Perform simple arithmetic functions using a calculator
  • Assist with daily golf operations as directed by Professional Staff.
  • Perform other duties as assigned.

What do you bring to the role?

·         High school diploma or equivalent preferred.

·         Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

  • Must work well both with others and independently and be a team player.
  • Able to read, write and communicate in English.
  • Basic mathematical and calculator skills to prepare mathematical calculations without error.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Requires high contact with all types of guests or clients.
  • Must have the ability to lift and carry objects weighing up to 25 pounds.
  • Will require standing for long periods of time.
  • Ability to work a flexible schedule including days, nights, weekends and holidays.



WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.