Restaurant Supervisor

Description

The Commoner at The Kimpton Hotel Monaco Pittsburgh has an exciting opportunity to join the team as Restaurant Supervisor!

www.marcuscareers.com/kimpton

The Commoner is anything but common. American classics with a touch of the unexpected are at the heart of this Downtown Pittsburgh restaurant. The vibrant design recalls Pittsburgh’s industrial past and complements a kitchen that excels at adding modern flourishes to classic comforts. Our culinary team serves an authentic, locally-focused, ingredient-driven menu made to pair with our robust selection of local beers and craft spirits to complete the American tavern feel.

What You'll Do

Work in collaboration with restaurant management in crafting an exciting, innovative, and memorable dining experience for all guests. Lead a well-rounded and knowledgeable front-of-house team. Proper guest service requires an employee staff that is thoroughly trained in service etiquette, product knowledge, and makes every effort to meet the needs of each and every guest. You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Some of your responsibilities include:

• Lead service education through daily line-ups; new staff training programs; ongoing development programs and seminars; daily evaluation of restaurant service performance; employee discussion and evaluations; coordination of timely food production.
• Directing and coordinating the activities of all assigned personnel and departmental responsibilities for In Room Dining.
• Work with restaurant managers and Chef to provide excellent quality and presentation of all food to the guests.
• Help meet budget in all areas of cost control with consistent focus on cost of sales and payroll.
• Communicate with management, employees, and accounting staffs, identifying attractive and developable personnel and providing necessary training as positions open.
• Help to fill any open positions with qualified candidates. All personnel should receive regular, timely, and honest evaluations of their performance and potential.
• Monitor the cleanliness of the restaurant internally and externally.
• Coordinate kitchen cleanliness with Chef.
• Coordinate service area maintenance when necessary.
• Supervise all non-supervisory employees.
• Assist with interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.
• Other duties as assigned by Food & Beverage leadership or Hotel GM.

What You Bring:

• 1 year of experience in a similar supervisory role is preferred.
• Passion for crafting and personalizing guest experiences.
• Highly motivated and flexible, with the ability to take initiative.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Able to prioritize multiple tasks in a dynamic environment.
• Able to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant point-of-sale system.
• Excellent communication and presentation skills.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Be Yourself. Lead Yourself. Make it Count.

We are People Pleasing People.

Marcus Hotels & Resorts is an Equal Opportunity Employer.