Housekeeping Manager

Description

The Kimpton Hotel Monaco has an exciting opportunity for a Housekeeping Manager!

SUMMARY:
Supervises and coordinates activities of room attendant/room cleaners engaged in cleaning and maintaining premises of hotel by performing the duties outlined.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Select staff, recruit, hire, and train qualified housekeeping personnel.
• Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
• Confirm all housekeeping staff members have arrived or find substitutes for absence employees.
• Prepare and distribute room assignments and keys to the housekeeping attendants daily.
• Check floors periodically, update the current room status, and find opportunities for serviceimprovements.
• Communicate with Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.
• Answer the department telephone to respond quickly to requests from guests.
• Check hotel's computer for information concerning room status and enter updated room status.
• Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
• Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines.
• Orient and familiarize new personnel with hotel facilities and operating hours.
• Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
• Maintain good performance and productivity levels by setting quality standards following hotel procedures and policies.
• Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment.
• Prepare annual housekeeping budget.
• Maintain high quality of housekeeping standards in: a) the guest rooms; b) linens and uniforms; c) lost and found; d) laundry; and e) janitorial department and night cleaners.
• Establish quality-cleaning programs to ensure appearance and life of all furniture, fixtures and equipment.
• Submits requests for repair of cleaning equipment.
• Requisitions or purchases other supplies and equipment for hotel room honor bars, toiletries, and paper products.

Schedule Cleaning Of:

• Room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary, lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
• Periodic deep cleaning including; carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
• All meeting rooms after a completed function.
• Deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.

Supervisory Responsibilities:

• Manages all employees in the Housekeeping Department.
• Is responsible for the overall direction, coordination, and evaluation of this unit.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training, employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

SPECIFIC EXPERIENCE WE'RE SEEKING:

• Bachelor’s degree in hospitality or similar industry preferred.
• Minimum of 2 years management experience in boutique hotel industry.
• Basic knowledge of MS Office.
• Flexible schedule, able to work evenings, weekends and holidays.

QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Bachelor’s degree in hospitality or similar industry preferred.

Minimum of 2 years management experience in boutique hotel industry.

Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, report, or schedule form. Regularly exercise independent judgment and discretion about matters of significance.

Physical Demands: While performing the duties of this job, the employee is constantly required to use a keyboard, walk, see, hear, write and speak. The employee is frequently required to bend, crouch, kneel and climb stairs, reach, twist, handle (hold, grasp, turn, or otherwise work with hand or hands), finger (picking, pinching, fine manipulation), collate/file, dial, sit and stand. The employee is occasionally required to crawl, squat, balance, stretch, push and pull. The employee is minimally required to climb ladders. The employee is frequently required to lift and/or move up to 10lbs, occasionally required to lift and/or move between 25-50lbs, and minimally required to lift and/or
move between 75-100+lbs.

Mental Demands: While performing the duties of this job, the employee is constantly required to produce detailed work, use reasoning skills, use written and verbal communication, have customer contact, handle multiple concurrent tasks, and constant interruptions. The employee is occasionally required to use math skills. The employee is minimally required to give presentations.

Work Environment: While performing the duties of this job, the employee may be occasionally exposed to heat, fumes, dampness, dirt, oil, grease, noise, vibrations, and will occasionally use tools and equipment. The employee may be moderately exposed to odor.

Be Yourself. Lead Yourself. Make it Count.

We are People Pleasing People.

Marcus Hotels & Resorts is an Equal Opportunity Employer.

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