Grand Cafe Host - PT

Description

Flaunt that smile as a Host! Greet and escort guests to tables in the restaurant maintaining a courteous and efficient operation of the dining room to ensure superior guest satisfaction.

Our Team is looking for People Pleasing individuals who want to do the following:

• Turn our guest’s ordinary day into an extraordinary day
• Love where they work
• Be appreciated for what they bring to a team
• Learn and grow with a company who truly values its people

Grand Perks:

· Hotel room discounts at Marcus Properties

· Free meals every shift made by our talented culinary team

· Paid vacation days

· Golf, Ski, & Spa discounts

· Flexible scheduling

· Discounted WELL Spa Gym membership 

· Advancement opportunities across the property and US

· Friendly work atmosphere- Negativity & drama are not welcome here

· Holiday, jury duty, & bereavement pay

· Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits

· Recognition programs (aka get paid to celebrate)

The Responsibilities:

• Meet and greet guests as they arrive. Ensure even distribution of tables for each server.
• Always remember to smile.
• Verbally communicate to server the table number sat and the number of guests.
• Politely take guests to table. Hand them menus, a wine list, and inform them who their server will be. Inform guests of specials and leave with a courteous greeting.
• Clean and display proper menus before, during, and after shift.
• Check floor for debris, sweep and use carpet sweeper if necessary.
• Assist wait staff and bus staff as needed.
• Ability to lift up to 35 pounds unassisted on occasion.
• Assist with to-go orders.
• Thank all guests graciously and invite them to return.
• Perform other duties as assigned per Manager.
• Perform other duties as assigned.

The Qualifications:

• Previous hospitality experience is preferred but not necessary. 

• Able to read, write and speak verbally in English.
• Excellent communication skills and familiarity with the hospitality industry.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Ability to establish and maintain an effective relationship with all department management, staff, personnel and general public. 
• Ability to work a flexible schedule including days, nights, weekends and holidays.

Reporting Relationship: F&B Manager and Assistant F&B Manager. 

Exemption Status: Non-Exempt

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.