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Property Name: Hyatt Regency Coralville
Location: Coralville, IA, United States
Date Posted:
Requisition #: 2400036L
Description
Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center, giving guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. Managed by Marcus Hotels & Resorts, we adhere to our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates.
POSITION PURPOSE: The Banquet Concierge Supervisor position was created to not only meet, but exceed the expectations of meeting & event planners and guests. This position is a proactive, empowered problem solver who provides meeting & event planners with seamless, on-site support. The Banquet Concierge Supervisor acts as a liaison between the meeting & event planners & the Banquet/Events team during the event phase of the meeting or special event. This position is a highly visible representative of the hotel who is aimed towards addressing guest needs, anticipation and resolution of potential problems.
At the Hyatt Regency Coralville, we offer the following benefits & perks, including, but not limited to:
· Competitive and robust Compensation Package
· Matching 401k & Profit Sharing Options
· Insurance benefits after 30 days of full-time employment
· Flexible schedule and emphasis on work/life balance
· Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties
· Free Marcus Theaters movie tickets
· Free & Discounted Meals/Starbucks
· Free Parking
As our Banquet Concierge Supervisor, you would:
· Give support to the meeting planner from the start of their program to the end, insuring everything goes smoothly.
· Communicate all guest requests to the Banquet, Culinary, AV team and other departments as necessary.
· Go above and beyond for the meeting planner and/or provide daily delighters.
· Proactively anticipate and address event guest needs.
· Check meeting rooms sets for accuracy against the Banquet Event Order.
· Service Menu Taste Panels.
· Handle guest shipments.
· Make keys for meeting rooms.
· Manage department purchasing/inventory.
· Manage weekly linen orders.
· Prepare directional signage.
· Maintain & distribute the Meeting Planner Toolkit.
· Assist in preparing for hotel tours/site visits.
· Manage meeting room maintenance reports.
· Attend pre-convention meetings.
· Attend daily Banquet Event Order Meetings.
· Prepare Daily Recaps.
· Supervise and trains staff in the set up and break down of assigned banquet rooms according to contract and manager's instructions.
· Supervise and trains staff in the service of food and beverages according to standards.
· Communicate frequently with supervisors as to the progress of the day's work.
· Supervise and trains staff in maintaining cleanliness of banquet rooms, banquet pantry, public areas, and storage areas.
· Process banquet bills on a daily basis.
· Supervise and trains staff to conform to Hyatt's high standards of quality and service.
· Establish and maintain effective associate relations.
· Ensure appropriate standards of conduct, dress, hygiene, and appearance are maintained.
· Possess full knowledge and participation in the hotel's Fire, Safety, Security, and Environmental plan and/or committees.
· Perform other duties as assigned.
We are looking for our next amazing property leader, who will have:
Marcus Hotels & Resorts is an Equal Opportunity Employer.