Cocktail Server

Description

As a Lobby Lounge Cocktail Server, you will be working in a social environment where you have the opportunity to connect with guests and build relationships. Among the social aspect of a Cocktail Server, you will provide the service of food and beverage to our guests in a friendly and timely manner. The ideal candidate will have at least year of experience.

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for an individual to be a part of our team and continue its iconic legacy. As a Cocktail Server, you will serve drinks in a precise, timely, and professional manner while ensuring high standards of customer service in the Beverage outlet.

Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.

What will you be doing?

• Maintain service station and floor cleanliness before, during, and after shift.
• Greet guests in a timely, friendly, and courteous manner and explain all specials, promotions, and food options.
• Take orders and recite selection of all call and premium brands as requested. This will require memorization of all available drinks, beer, and wines.
• Provide appropriate snack and garnish with all beverages.
• Input orders in a timely manner into point of sale system to inform bartender of order.  
• Keep guest tables and floors clean, and assist with bar area organization.
• Replenish beverages and check guest satisfaction regularly.
• Present check promptly, handle payments, and balance charges. Thank guests and invite them to return.
• Perform other duties as assigned by Manager.

What do you bring to the role?

• 1 year of cocktail serving experience required.
• Obtain necessary licenses or certificates; TIPS and bartender certifications preferred. Adhere to liquor regulations for minors and intoxicated guests.
• High knowledge of spirits, beer, trendy liquors, and wines.
• Basic knowledge of food and beverage preparation for high-volume bars.
• Awareness of surroundings, guest needs, and corporate standards.
• Proficient in English to understand menus, promotions, and communicate with guests.
• Transport trays up to 25 lbs. through crowded rooms continuously.
• Prior cash handling experience required; maintain funds, count change accurately, and balance all monies.

What's in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match

About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Pfister Hotel is an equal opportunity employer.