Barista

Description

Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests in the premier luxury hotel in downtown Milwaukee? If so, The Pfister is looking for outstanding people like you to be a part of our team and continue its iconic legacy.

ESSENTIAL FUNCTIONS:

• Provide quality beverages consistently for all customers, preparing Starbucks beverages to standard.
• Maintain condition and cleanliness of work area.
• Must have good speaking skills, maintaining composure and etiquette.
• Follow standards for merchandising, stocking, rotating, and storing all products.
• Ascertain guest satisfaction; in the event of dissatisfaction, tactfully negotiate accommodation.
• Comply with accounting guidelines regarding receipt of payments, cash drawer and house bank management.
• Balance house bank at the end of the shift.  Retrieves returns bank from vault to workstation and return, to ensure accountability.
• Perform any general cleaning tasks using standard outlet cleaning products as assigned by supervisor to adhere to health standards.

POSITION REQUIREMENTS:

• Basic mathematical skills necessary to operate a cash register, make change, count total bank, prepare cash drops, and total all other charges.
• Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.
• Ability to read and speak English sufficient to understand menus and special promotions, and communicate with guests.
• Ability to operate keyboard and Point of Sale procedures to handle cashier functions.
• Ability to stand for long periods and work continually in confined spaces.
• No prior experience required.  Prior hospitality and cashiering experience preferred.
• Ability to learn all menu items.
• Ability to provide customers with prompt service.
• Ability to learn up selling techniques.
• Ability to uphold all departmental guidelines.
• Ability to self-motivate during slow periods.
• Ability to multi-task.

BENEFITS:

Along with being a Marcus Hotels & Resorts associate, you will receive amazing benefits!

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts properties and Historic Hotels of America properties
• Discounts at Marcus Hotels & Resorts cafes, bars, restaurants and lounges - not to mention, great deals on golfing, skiing and spa
• Discounted parking rates
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Paid vacation days
• Annual wage increases
• Holiday, jury duty and bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs
• Unlimited employee referral bonus

The Pfister Hotel is an Equal Opportunity Employer