Account Manager, Non-Profit Markets

Description

Are you a natural relationship builder with a passion for hospitality and a proven ability to drive results? If you thrive on connecting with mission-driven organizations, exceeding sales goals, and creating unforgettable experiences, we want to hear from you. We're looking for a dynamic, community-focused Account Manager to lead our efforts in the non-profit market. In this impactful role, you'll be responsible for generating new business, nurturing key partnerships, and driving group and banquet revenue across three premier hotels—all while representing our brand as a trusted and engaged community partner.

Marcus Hotels & Resorts, the leading hotel ownership and management company in Milwaukee, is seeking an Account Manager- Non-Profit Markets to drive business for three of the city’s most iconic properties: the Hilton Milwaukee – A premier convention headquarters hotel; the Pfister Hotel – A recently renovated, historic luxury hotel; and Saint Kate – The Arts Hotel – A vibrant, creative hub for the arts and events. With a total of 1,255 guest rooms and over 60,000 square feet of meeting and event space, this role offers the opportunity to secure high-value business, cultivate lasting client relationships, and contribute to the continued success of these landmark hotels. 

What you will be doing:

• Build and maintain strong relationships with nonprofit organizations, serving as a trusted and engaged community partner.
•  Identify and secure new group business opportunities through proactive outreach, networking, and local visibility.
• Represent our hotels at nonprofit events, tradeshows, and meetings, showcasing our unique event capabilities—from board meetings to major fundraising galas.
• Craft tailored proposals including BEOs and client menus while conducting impactful site experiences that align with each organization’s mission and goals.
• Collaborate with internal teams to ensure seamless execution of events, from planning through post-event follow-up and billing.
• Meet and exceed business development goals within the nonprofit market segment.
• Maintain accurate records, forecasts, and documentation using Delphi and other sales tools.
• Champion a culture of creativity, service, and community impact within both the hotel and local nonprofit sector.
• Other duties as assigned.  

What You Will Bring:

• 3–5 years of hotel sales or hospitality experience, with proficiency in Delphi and Microsoft Office and business acumen in revenue areas.
• Community-driven with a passion for relationship-building and making a positive impact.
• Proven ability to connect and collaborate with nonprofit leaders, including Executive and Development Directors.
• Confident networker and polished communicator with strong written and verbal skills.
• Skilled in sales strategy, negotiation, project management, and closing deals to drive group business success.
• Detail-oriented with the ability to manage leads, contracts, follow-ups, and accurate record-keeping.
• Goal-focused and data-driven, with a track record of meeting sales targets and maintaining conversion rates.
• Willing to travel up to 25% to maintain visibility, foster partnerships, and grow market presence.

What’s In It for You?

• Opportunity for quarterly and annual bonuses if sales goals are achieved
• Work with Milwaukee’s top hotels and be part of a passionate, high-energy team 
• Exclusive discounts at Marcus Hotels & Resorts properties, including hotel stays, dining, golf, ski, spa, and at Hilton Branded Hotels, Historic Hotels of America, and Marcus Theatres
• Grow your own network and have a direct impact on our community
• A free, well balanced meal every shift
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 1 month of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has built a rich 60-year legacy of excellence in hospitality and service. We are “People Pleasing People,” dedicated to creating extraordinary experiences for both our guests and associates. With a portfolio of 15 distinctive hotels and resorts across the U.S., we are expanding—and looking for top talent to help drive our success.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. 

Marcus Hotels & Resorts is an equal opportunity employer.