IT Support Technician

Description

The Grand Geneva Campus is seeking for an IT Support Technician to joint our ON-SITE IT Team. If you're eager to showcase your talents at a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. As an IT Support Technician for you will be responsible for providing advanced technical assistance and support to end-users. This includes troubleshooting hardware and software issues, installing and configuring computer systems, diagnosing and resolving network connectivity issues, and providing guidance and training to users. The IT Support Technician may also be responsible for managing and maintaining IT equipment and systems, as well as assisting with the implementation of new technologies and upgrades.

Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.

What will you be doing?

• Provide second tier technical support and incident management for the corporate office and hotel employees.  Escalate the most complex technical problems to higher tier support.
• Respond to urgent situations while remaining calm and positive.
• Manage mobile device, PC/laptop, acquisition, set up, and delivery.
• Successfully meet goals while staying within budget and timeline.
• Provide LAN/WAN/Wireless incident management.
• Troubleshoot and resolve hardware, software and application incidents for 3rd party service vendors.
• Provide incident management for hotel specific technologies.
• Document all asset management changes and ensure all incidents and requests are recorded using corporate ticketing systems.
• Perform advanced technical work on cross team projects as assigned.
• Manage Print Server Environment.
• Escalate advanced technical problems to higher tier functions.
• Remain aware of current information system trends and technologies.
• Perform other duties assigned.

What do you bring to the role?

• Requires a High School Diploma, G.E.D or equivalent
• Requires 2 – 5 years previous Help Desk, Technical Support or System Administrator experience
• Excellent incident identification and problem solving skills
• Excellent verbal and written communication skills
• Ability to interact professionally and effectively with all levels
• Must be strong at both working as part of a team and independently as required
• Ability to prioritize workload based on business needs and meet deadline
• Patience, flexibility, and ability to handle pressure in a fast-paced, high volume office environment
• Detail-oriented and dedicated to follow-through in all work
• Participate in on-call rotation
• Solid understanding of the following technologies:
  • Microsoft Operating Systems, Windows 8.1/10, Microsoft Office Suite
  • Cellular and tablet technologies, OS, and applications (iOS, Android)
  • Active Directory functionality
  • Wireless, telecommunications, and networking knowledge
  • Advanced PC hardware knowledge
  • Retail / Hospitality technologies a plus

What’s in it for you?

• A free, well-balanced meal every shift
• Discounted gym membership
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
•  “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. 

The Grand Geneva Resort & Spa is an equal opportunity employer.